Blue Dart has always believed in growth powered by technology. As the only Indian air express company to have invested extensively in technology infrastructure, Blue Dart has created differentiated delivery capabilities, quality services and customised solutions for customers.
Our technology-based business offerings include:
Blue Dart owns one of the largest private computer networks in India, with over 9,000+ computer terminals connected by dedicated leased lines, VSATs and Microwave links. Our E-mail is accessed at 710 locations daily by over 6,056 users. Employing wireless, mobile telephones and radio sets extensively has enhanced our communication speed and connectivity with our couriers on the field. Our Customer Service Cell is equipped with Automated Call Distribution Systems (ACDs) to provide quick response and support to our customers.
Blue Dart is the only Indian express service company to have indigenously developed Cosmat IITM, which includes an advanced state-of-the-art track and trace system for all consignments. Consignments are scanned from pick up to every transit point till delivery, using bar coding and laser scanner technology, transmitting updates automatically to the Oracle database.
For our aviation system, our in-house team has developed SMARTTM (Space Management Allocation Reservations and Tracking) for effective space and revenue management.
Blue Dart has also developed and implemented SMARTTM (Space Management Allocation Reservations and Tracking) for the effective space and revenue management of its aviation system.